Shipping policy

At Sea Diva Tails, we strive to deliver your orders in a timely and efficient manner. Please review our shipping policy for important information about our shipping methods, costs, and delivery times.

Shipping Carrier
We use Pos Indonesia to ship all our products. This trusted carrier ensures reliable and safe delivery of your items.

Shipping Times
The estimated shipping time can vary significantly based on your location:

Domestic Shipping (Within Indonesia): Typically takes 1 to 5 business days.
Same-Day Delivery in Bali: For customers in Bali, we offer same-day delivery through Shopee or Tokopedia.
International Shipping: Can take anywhere from 5 days to 1 month, depending on the destination country and local customs processes.
Please note that these are estimated delivery times and actual delivery times may vary.

Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the destination address. We strive to keep shipping costs as low as possible while ensuring the safe delivery of your items.

Order Processing Time
Order processing times can vary, typically ranging from 3 days to 1 month, depending on the product. For custom products, please contact us before placing your order to confirm the processing time.

Customs, Duties, and Taxes
Sea Diva Tails is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking
Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order.

Shipping Address
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Delayed or Lost Packages
While we do our best to ensure timely delivery, there may be delays due to factors beyond our control, such as customs processing or postal service delays. If your package is significantly delayed or you believe it has been lost, please contact us at seadiva.id@gmail.com and we will assist you in resolving the issue.

Thank you for choosing Sea Diva Tails. We appreciate your business and are committed to providing you with the best service possible. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.

Best regards,
The Sea Diva Tails Team